Informativa sui rimborsi

Returns & Refunds Policy

Last updated: September 2026

This Returns & Refunds Policy explains how returns, refunds, damaged deliveries, and order issues are handled for purchases made through Marcanteca at https://shop.marcanteca.com.

We sell wine only. Because wine is a fragile, perishable-sensitive product whose quality can be affected by storage, transport, temperature, and handling after delivery, returns are handled strictly in accordance with this Policy and our Terms and Conditions.

This Policy does not limit any mandatory consumer rights that may apply under the laws of your country.

 

We do not accept returns or offer refunds simply because:

• you do not like the wine;
• the wine does not match your personal taste expectations;
• you changed your mind after ordering;
• you ordered the wrong bottle, vintage, quantity, or format;
• the wine was purchased as a gift and is no longer wanted;
• you found the same or a similar product elsewhere at a different price.

Wine is a subjective product. Descriptions, tasting notes, scores, food pairing suggestions, and producer information are provided to help you choose, but they do not guarantee that a wine will suit your personal taste.

 

If you are a consumer and you are entitled to a legal right of withdrawal under applicable law, you may exercise that right within the required legal period.

For customers in the European Union, this is generally 14 days from the day you, or a person appointed by you, receive the goods, unless an exception applies.

To exercise your right of withdrawal, you must notify us clearly before the withdrawal period expires by contacting us at: Email: shop@marcanteca.com.

You may activate the withdrawal via the ‘withdrawal button’ provided on our website, but it is not mandatory.

Important: the right of withdrawal applies only where required by law and subject to any legal exceptions. Nothing in this Returns & Refunds Policy extends the statutory withdrawal period or creates additional return rights beyond those required by applicable law.

 

Where a return is accepted, including where you validly exercise a legal right of withdrawal, the following conditions apply:

• Bottles must be unopened, unused, undamaged, and in resaleable condition.
• Bottles must be returned with all original labels, capsules, seals, packaging, presentation boxes, and accessories intact.
• Products must have been stored appropriately after delivery.
• You must return the goods without undue delay and within the period required by applicable law after notifying us of withdrawal.
• We may refuse a refund or reduce the refund amount if the goods have been handled beyond what is necessary to inspect them, or if they are returned damaged, opened, incomplete, altered, or not in resaleable condition.

We do not accept returns of opened bottles, partially consumed bottles, or products whose condition has been affected after delivery.

 

Unless the return is due to our error or confirmed transport damage, you are responsible for all costs connected with returning the goods. This includes:

Cost	Responsibility
Return shipping	Customer
Insurance for return shipment	Customer
Customs clearance charges	Customer
Import duties	Customer
Taxes or VAT due on return	Customer
Storage, brokerage, or administration fees	Customer
Failed delivery or refusal charges	Customer

For international returns, you are responsible for ensuring that the goods can be legally returned to Italy and that all customs documentation is completed correctly.

We strongly recommend using a tracked and insured shipping service. We are not responsible for returned goods that are lost, delayed, damaged, seized, refused, or destroyed in transit.

If any customs duties, taxes, carrier charges, storage fees, return fees, or other costs are charged to us in connection with your return, we may deduct those amounts from any refund due to you, where permitted by law.

 

Once we receive and inspect the returned goods, we will notify you whether the refund has been approved. If approved, the refund will be made using the original payment method, unless otherwise agreed. Refund timing may depend on your payment provider.

Where permitted by law, we may deduct:

• any loss in value caused by handling beyond what is necessary;
• any missing, damaged, opened, or altered items;
• any return costs, customs duties, taxes, carrier charges, storage fees, or other amounts charged to us because of the return.

Original delivery charges are refunded only where required by applicable law. Additional delivery costs, such as express shipping, premium shipping, remote-area surcharges, or special delivery services, may not be refundable unless required by law.

 

Damage in transit is handled separately from ordinary returns.

If your order arrives damaged, broken, leaking, or with items missing, please contact us as soon as possible and preferably within 48 hours of delivery at shop@marcanteca.com.

Please include:

• your order number;
• a clear description of the problem;
• photos of the damaged bottle or packaging;
• photos of the shipping box, internal packaging, and carrier label;
• confirmation of which item or items are affected.

Please keep the damaged bottle, packaging, and shipping materials until we confirm whether they are needed for inspection or a carrier claim.

If transport damage or an error by us is confirmed, we may offer, depending on availability and the circumstances:

• a replacement;
• a refund for the affected item;
• a store credit, where permitted and agreed;
• another solution required by applicable law.

Do not return damaged items unless we ask you to do so.

 

Wine can be affected by extreme heat, cold, and delivery delays.

We take reasonable care when preparing shipments, but once an order is dispatched, transit conditions may depend on the carrier, destination, season, customs clearance, and delivery availability.

We are not responsible for damage, deterioration, failed delivery, or delay caused by:

• an incorrect or incomplete delivery address provided by you;
• nobody being available to receive the parcel;
• refusal of delivery;
• failure to pay customs duties, taxes, or import charges;
• customs inspections or clearance delays;
• local import restrictions;
• carrier delays outside our control;
• storage by the carrier after attempted delivery;
• exposure after delivery to unsuitable temperatures or conditions.

If you are ordering during periods of extreme heat or cold, we recommend choosing the most suitable shipping option available and arranging delivery to an address where the parcel can be received promptly.

 

A wine may occasionally be faulty due to cork taint or another defect.

Taste preference is not a fault. However, if you believe a wine is corked, oxidised, or otherwise defective, contact us promptly at shop@marcanteca.com.

Please include:

• your order number;
• the name of the wine;
• a description of the issue;
• photos of the bottle, label, cork or closure, and lot code if available;
• how and when the bottle was opened and stored.

Please keep the bottle, closure, and remaining contents until we advise you. We may need them to assess the issue.

If a genuine fault is reasonably confirmed, we may offer an appropriate remedy depending on the circumstances, availability, and applicable law.

We cannot accept claims for bottles that have been discarded, fully consumed, or not reported within a reasonable time after opening.

 

If a parcel is returned to us because delivery failed, the address was incorrect, customs charges were not paid, the parcel was refused, or the parcel was not collected, we may deduct from any refund:

• original shipping costs;
• return shipping costs;
• customs duties, taxes, and carrier charges;
• storage, brokerage, or administration fees;
• any loss in value or damage to the goods.

If the goods cannot be returned to us, are destroyed, seized, abandoned, or are not resaleable when returned, no refund may be due except where required by applicable law.

 

Before sending anything back, contact us at shop@marcanteca.com.

Please include:

• your full name;
• order number;
• delivery country;
• item or items concerned;
• reason for the return or claim;
• photos, if the item is damaged, faulty, or incorrect.

We will provide return instructions if the return is accepted.

Items sent back without first contacting us may be refused, delayed, or not refunded.

This Policy is intended to provide a simple explanation of our returns process. Your legal rights under applicable consumer protection law remain unaffected.

If there is any conflict between this Returns & Refunds Policy and our Terms and Conditions, the Terms and Conditions will apply to the fullest extent permitted by law.